Powerful Customer Portals

Payroll Client Portal - Give Clients a Structured Way to Submit Changes

Deliver a more transparent, connected payroll service that sets you apart from the competition.

A Consistent Customer Experience - Every Time

Keep your service seamless, no matter what’s happening behind the scenes.Changepen’s customer portals ensure your clients get a reliable, professional experience -regardless of the payroll software you use.

Even when your internal systems change, your customer touchpoints stay the same.

Seamlessly Integrated with Your Payroll Software

Integrations with many UK payroll vendors, via either export or API.

Changes once approved can be imported into the correct payroll engine for that specific customer.

Customer Visibility at Every Stage

Give your customers real-time insight into payroll progress, approvals, and actions - building trust through transparency.

Clearly show what’s needed from them and when, so your service stays efficient without chasing emails or creating confusion.

Stop relying on messy email threads. Changepen lets you securely share documents, data, and messages in one place - so nothing gets lost, missed, or misfiled.

Keep payroll manuals, client handbooks, and key instructions clearly organised and always accessible to your team. Everyone knows where to look, and nothing slips through the cracks.

Our core features:

Payroll helpdesk

A dedicated helpdesk to manage payroll queries clearly and efficiently.

Payroll changes

Handle pay changes safely and centrally, not through email chains.

Intelligent scheduling

Simplify payroll scheduling and never lose sight of what’s next.

Centralised Payroll Documentation

Document even the most complex payrolls in one structured, always-up-to-date place your whole team can trust.

All Contacts, One Place

Maintain a clean, current list of client contacts that your whole team can rely on.

Built to Work With You

Secure APIs connect Changepen to your existing payroll systems, so you can modernise without rebuilding your process.

Centralised Document Storage

Keep all payroll files in one secure place - no more email attachments or version mix-ups.

A Platform That Looks Like You

Style Changepen to reflect your brand - so clients feel like they’re engaging with your firm, not a third party.

Every Task. Every Owner. All in One Place.

Ditch external tools - track all payroll-related tasks with live updates, deadlines, and team visibility.

Customer information and feedback feature icon

Know Your Clients Better

Access granular reporting to track effort, spot issues early, and plan for growth confidently.

Structured Teams, Flexible Roles

Create user profiles tailored to your team’s needs - securely hosted in the cloud for easy access anywhere.

Payroll manuals and knowledge base feature icon

Email That Works for Payroll Compliance

Embedded messaging keeps conversations organised, secure, and fully auditable.

Payroll client portals: FAQ

What is a payroll client portal?

A payroll client portal is a secure online space where clients submit payroll changes, files and questions in a structured format, instead of sending emails. It standardises how payroll information arrives and keeps everything tracked and auditable, as part of payroll operations management.

How do clients submit payroll changes through the portal?

Clients enter changes through structured forms that validate the data and capture it in the format your payroll software expects, so instructions arrive complete and correctly formatted, with a full record of who submitted what and when.

Is a client portal secure for payroll data?

Yes. Changepen’s portal is hosted on Microsoft Azure with role-based access controls, GDPR-aligned data practices and full audit trails, removing the risk of sensitive payroll data sitting in email inboxes.

Ready to transform your payroll operations?

Book a demo with the Changepen team to see how the platform can reduce admin, cut errors and strengthen your client relationships.

Speak to a payroll expert